If you have questions for our Customer Service team, you can always call us at (020 7278 2011). We are available to take your call Monday - Friday 8:30AM - 6PM, excluding holidays.
Welcome to Dr Botanicals. Please read these conditions carefully before using the website. By using the website, you signify your agreement to be bound by these conditions.
1. Your Dr Botanicals Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. Dr Botanicals reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
3. Access to Dr Botanicals
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
Dr Botanicals grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Dr Botanicals. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Dr Botanicals's express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Dr Botanicals and its affiliates without express written consent of Dr Botanicals. You may not use any meta tags or any other 'hidden text' utilising Dr Botanicals's or its affiliates' names or trademarks without the express written consent of Dr Botanicals. Any unauthorised use terminates the permission or license granted by Dr Botanicals.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to any page within the website as long as the link does not portray Dr Botanicals, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Dr Botanicals logo or other proprietary graphic or trademark as part of the link without Dr Botanicals's express written consent. Any unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for any of the following:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity; to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam'; to cause annoyance, inconvenience or needless anxiety
6. Copyright and database rights
This site is produced, owned and operated by Dr Botanicals. All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of Dr Botanicals or its subsidiaries, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Dr Botanicals and its affiliates and is protected by United Kingdom and international copyright and database right laws.
All software used on this website is the property of Dr Botanicals, its affiliates or its software suppliers and is protected by United Kingdom and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the website without Dr Botanicals's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without Dr Botanicals's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Dr Botanicals's express written consent.
7. Copyright claims
Dr Botanicals and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at firstname.lastname@example.org
Dr Botanicals and other marks indicated on our website are trademarks or registered trademarks of Dr Botanicals or its subsidiaries in the European Union, the United States and/or other jurisdictions. Dr Botanicals's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Dr Botanicals. Dr Botanicals's trademarks and trade dress may not be used in connection with any product or service that is not Dr Botanicals's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Dr Botanicals. All other trademarks not owned by Dr Botanicals that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Dr Botanicals.
9. Our contract
When you place an order to purchase a product from Dr Botanicals, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched the product (the 'Dispatch Confirmation E-mail'). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with Dr Botanicals Limited when you place an order.
10. Liability and Warranty
Dr Botanicals, its subsidiaries, its affiliates or its content suppliers do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information or materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirement.
You have a statutory right to cancel your purchase within 14 days of receiving the products [subject to the exceptions stated below]. You can cancel by email, phone or returning the order:
calling 00 44 (0) 20 2728 2011 -
Returning your items to Dr Botanicals, 8 Holkam Road, Orton Southgate, Peterborough PE2 6TE England.
You should keep evidence of having given notice of cancellation. You must return the products to us (at your own risk and cost) within 14 days of notifying us of your cancellation in accordance with the return instructions and invoice enclosed with your order. If the products are unsuitable for return by post, you will be responsible for the cost of couriering them to us.
We will refund the full purchase price together with the standard delivery charge paid within 14 days of receiving the returned products or proof of postage. We will only refund the cost of standard delivery. You must, however, take care of the products before you return them. We may reduce the amount we refund to you if the products are no longer in a fully re-saleable condition, for example if you use them, damage them or otherwise handle the product beyond what you could reasonably do in a shop. Sealed goods which are not suitable for return due to health protection or hygiene reasons that you have removed from the sealed packaging
Without prejudice to your statutory right to cancel, every product sold by Dr Botanicals, unless otherwise stated, is also backed by our 30 day money back guarantee.
Under our 30 day money back guarantee the purchase price will be refunded. Delivery charges will not be refunded, unless you use your statutory right to cancel within the 14 day statutory returns period. You should allow up to 14 days for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the products.
12. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable. Despite our best efforts products in our catalogue may be mis-priced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
13. Dr Botanicals Gift Card
When ordering goods from Dr Botanicals for delivery outside the European Union the recipient may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Skin Chemists, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Dr Botanicals does not sell products for purchase by children. If you are under 18, you may use the website only with the involvement of a parent or guardian.
16. Electronic communications
When you visit the website or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
17. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
18. Events beyond our reasonable control We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
20. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. Your statutory rights are not affected by these terms and conditions.
21. Voucher Codes
Voucher codes can’t be used with any other offers, such as discounts.
Voucher codes can’t be used for cash payments, only credit card payments.
Voucher codes can’t be used in conjunction with Account Credits.
Voucher codes are only valid for orders placed online.
Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code.
Voucher Codes must be used before any specified expiry date. The expiry date and any additional restrictions will be communicated to you with the Voucher Code.
The information contained on this site is for informational purposes only and DOES NOT CONSTITUTE THE PROVIDING OF MEDICAL ADVICE, and is not intended to be a substitute for independent professional medical judgment, advice, diagnosis, or treatment. Always seek the advice of your GP/ Doctor/ Physician or other qualified healthcare providers with any questions or concerns you may have regarding your health.
Dr Botanicals reserves the right to change these Terms & Conditions at any time.